Delivering on the Service You Expect
360 Underwriting Solutions is proud to announce a strategic move to bring its 360 Commercial Motor Claims management in-house. Effective from 1 October 2024, this change aims to enhance the overall service experience for broking partners by providing more direct and personalised claims handling.
The newly established in-house 360 Commercial Motor Claims Team will deliver a higher level of expertise and responsiveness, with the goal of streamlining processes and offering tailored solutions for all claims.
Key Benefits for Broking Partners:
+ Personalised Service: Claims will be managed directly by a team of experienced claims professionals, ensuring quicker response times and tailored resolutions.
+ Streamlined Process: With a single point of contact, the internal team will handle claims from start to finish, offering greater convenience and efficiency.
+ Specialist Knowledge: The Commercial Motor Claims Team comprises experts in commercial motor claims, delivering top-tier support and advice when it’s needed most.
In addition to bringing claims in-house, 360 Underwriting Solutions is leveraging Wilbur, a market-leading insurance technology platform, to enhance the claims process.
Wilbur’s Key Benefits Include:
+ Faster Claims Resolution: Advanced automation expedites the claims process, ensuring faster outcomes for customers.
+ Improved Communication: Real-time updates and tracking keep broking partners informed throughout every stage of the claim’s lifecycle.
+ Better Outcomes: With deeper data insights, 360 can make more accurate decisions, delivering superior claims results.
Paul Jeffries, Executive Director of 360 Commercial Motor, said:
“We are excited to offer a more streamlined, responsive, and personalised service to our broking partners. This change represents our commitment to delivering superior claims management and utilising the latest technology to enhance outcomes.”
For further information please contact our 360 Commercial Motor Claims Team or visit our website.
360 Commercial Motor Claims Team
T. 1800 845 092
E. commotorclaims@360uw.com.au
