360 Landlords
At 360 Landlords, we’ve partnered with Acerta (Guild Insurance Limited’s intermediated brand) to ensure you have direct access to dedicated claims managers.
A streamlined, transparent and fair claims process is delivered in the following ways:
Efficiency
- Claims by phone, in writing or email
- Formal response usually within 24 hours
- One point of contact for claim duration
Clarity & Privacy
- Fully compliant with the General Insurance Code of Practice. Assuring:
- Regular claim status updates
- Direct access to the Claims Specialist or Solicitor managing your claim
- Respect of relevant privacy legislation
- The provision of a fair and effective complaints and internal dispute resolution process
Proactive Resolution
- Early decisions on indemnity in most cases
- Proactive and effective management of claims
To make a claim simply download and complete the Landlords Claims Form below and email to landlordsclaims@360uw.com.au.
For further claims assistance call 1300 223 782.
Acerta Guild Insurance Limited’s intermediated brand.
![](https://www.360uw.com.au/wp-content/uploads/2021/07/AcertaLogoForWhiteBG-e1627430131758.png)
Whatever the Landlords claim, you’ll have direct access to dedicated claim managers, specialist underwriters, risk and legal advisors. A streamlined and transparent approach to ensure the best possible claims experience